Effective Date: May 22, 2025

Hi there! Welcome to rose-toy.co.uk! We know that when you shop with us, you’re trusting us with some important information. Think of it like sharing a secret with a good friend – you want to know it’s safe, right? Well, that’s exactly what this page is all about!

We want to make sure you understand how we look after your information, like your name, address, and what you buy. We promise to be very careful and keep everything super safe, just like a secret handshake.

What Information We Collect (And Why!)

Imagine you’re building with LEGOs. To build something cool, you need the right bricks. For us to send you your items, we need a few “bricks” of information from you.

1. Stuff You Tell Us:

  • When you make an account: We ask for your name and email. This is like creating your own secret clubhouse name so only you can get in.
  • When you buy something: We need your name, where to send your package (your address), and how you’re paying (like a credit card number). Don’t worry, we don’t actually keep your credit card number ourselves; special, super-secure companies handle that part for us, like a strong lock on a treasure chest.
  • When you ask for help: If you send us a message or ask a question, we’ll keep your message safe so we can help you out.

2. Stuff Our Website Learns:

When you visit our website, it’s like a friendly robot noticing things. It might notice:

  • What kind of device you’re using: Is it a phone, a tablet, or a computer?
  • Where you are (roughly): Not your exact spot, but generally which country you’re in. This helps us show you things relevant to your area.
  • What pages you look at: This helps us see what people like and make our website even better for everyone.

Why do we need this stuff?

Mostly, it’s to:

  • Send you your awesome stuff! We can’t mail a package without an address.
  • Make our website better for you. We want it to be easy to use and fun to explore.
  • Keep everyone safe. Sometimes, grown-ups try to do tricky things online (like fraud). We use information to make sure everything is honest and safe for you and for us.

What Are Cookies? (Not the Yummy Kind!)

“Cookies” on a website are tiny little notes that our website leaves on your computer or phone. They’re not for eating! They help the website remember things about your visit.

How we use these “cookies”:

  • They help our website remember what’s in your shopping cart.
  • They help us see what parts of our website are most popular so we can improve them.
  • They help keep your shopping experience safe and smooth.

Who We Share Your Information With (Very Few!)

Imagine your secrets. You wouldn’t tell them to just anyone, right? We’re the same with your information. We only share it with people who need to know to help us do our job.

  • The delivery company: They need your address to bring your package to your door.
  • The payment company: They need to make sure your payment goes through safely.
  • Sometimes, helpers for our website: Like people who help us fix computer problems or make our website faster. They only see what they need to see and promise to keep it secret too.

We will never sell your information to other companies for their own ads without your permission. That’s a big promise!

Keeping Your Information Safe (Like a Fort Knox!)

We use super strong digital locks and security guards to protect your information. Think of it like building a very strong fort around your secrets so no one can get in without permission.

When you pay with your credit card, our website uses a special “secret code language” (it’s called SSL) that scrambles your numbers so no one else can read them. It’s like writing your numbers in invisible ink!

We keep your information only for as long as we need it to send your items and follow the rules, then we safely get rid of it.

Your Rights (You’re the Boss!)

You’re the boss of your information! Here are some cool things you can do:

  • Ask us what information we have about you: We’ll show you.
  • Ask us to fix anything that’s wrong: If your address changed, we can update it.
  • Ask us to delete your information: If you don’t want us to keep it anymore, we can usually delete it (unless we need to keep it for legal reasons, like tax stuff).
  • Tell us to stop using your information: Like if you don’t want to get our email updates anymore.

If you want to do any of these things, just ask us! We’ll help you out quickly, usually within a month.

Other Websites (Be Careful Out There!)

Sometimes, our website might have links to other websites. When you click on those links, you’re leaving our secret clubhouse and going somewhere else. We can’t control what those other websites do, so always be careful and read their “secret keeper” rules (their privacy policies) too!

Changes to This Promise

Sometimes, we might need to change this promise a little bit, like if we get a new way to deliver packages or a new computer system. If we make big changes, we’ll tell you about it on our website. If you keep using our website after the changes, it means you’re okay with them.

Questions? Just Ask!

If you have any questions about this, or anything else, don’t be shy! We’re here to help.

Email us at: [email protected]